Payment Refund Cancellation Policy

The online payment, refund, and cancellation policy for Dedicated Technical Services are as follows. This policy is applicable to both transactions made directly with Dedicated Technical Services and those made through the company’s website, https://maintenancecompanydubai.ae/.

Payment

• Users of the website who choose online payments will be notified of their purchase by an app notification, an email sent to the email address provided at the time of order or both. The Company will send the confirmation as soon as is technically possible after the payment has been processed.
• There will be no storage, sale, sharing, renting, or leasing of any credit/debit card information or personally identifiable information to any third parties.
• The information you are required to enter when paying for our services on our website will be sent securely to our payment provider.

Refund

• We can answer swiftly any feedback or problems you may have with Dedicated Technical services because of our round-the-clock customer support. When a last-minute cancellation or rescheduling request is received, it might be challenging to create a new schedule. As a result, there are various refund and cancellation procedures in place for Dedicated Technical services.
• If you need to reschedule or cancel your appointment, kindly give us at least 24 hours notice so that we can turn away other clients in order to make room for you. No refund will be given in the event of a cancellation with less than 24 hours notice.
• It is the client’s obligation to protect any cash, jewels, or other valuables. Dedicated technical services have a zero-tolerance policy for theft and dishonesty. None of the aforementioned, however, is thought to be a duty or liability. You will be charged the full amount if you immediately cancel. Refunds will only be made using the payment method used initially.

Cancellation

• If work is canceled after the technician has arrived on site, provided that reasonable efforts have not been made to notify the Company beforehand, or if the technician is unable to enter the customer’s premises for any reason, the company may charge the visit fee for the scheduled appointment, which amounts to AED 100 plus VAT.
•  If the proposed work is not later rescheduled, such cancellation penalties also include the cost of any materials purchased for the project and the materials utilized therein.